Your information, and what we do with it.

Effective July 29, 2026

This policy explains how All About Air and Heat Refrigeration LLC ("we," "us") handles information collected through allaboutairandheatrefrigeration.com. It applies to this website only. It does not cover anything you tell a technician in person or over the phone, which we handle as ordinary customer service records.

What we collect

Information you give us. The service request form on our contact page asks for the details we need to quote and schedule work:

• Your name and phone number (required, so we can call you back)
• Your email address, if you choose to provide it
• The service address where the work would be performed
• The service you need, the property type, and your preferred timing
• Any discount you believe you qualify for (for example, veteran status)
• Whatever you write in the message field
• Whether you opted in to hear about local deals

Please do not send payment card numbers, bank details, or Social Security numbers through this form. We never ask for them online.

Information collected automatically. Like nearly every website, our server records standard technical details with each request: IP address, browser and device type, the page requested, the referring page, and a timestamp. We use this for security and to keep the site working.

Cookies and analytics

We use Google Tag Manager and Google's analytics tools to understand which pages people find useful and which service pages lead to calls. These set cookies in your browser and record activity in aggregate. We look at trends, not individuals.

Our contact form is protected by Google reCAPTCHA, which analyses your interaction with the page to tell humans from bots. Google's use of that information is governed by its own privacy policy and terms.

Our web server also sets a single session cookie needed for the site to function.

You can block or delete cookies in your browser settings, and most browsers offer a "do not track" setting. Blocking analytics cookies will not affect your ability to browse the site or submit the service request form.

How we use your information

• To respond to your request, quote the work, and schedule a visit
• To reach you about a job in progress or a job we have completed
• To honour warranty and maintenance-plan commitments
• To keep records we are required to keep as a licensed contractor (License CAC1815820)
• To send occasional local offers — only if you opted in
• To protect the site against spam, abuse, and fraud

Marketing, calls, and texts

By submitting the form you are asking us to contact you about your request, so we may call, text, or email you about that job. The "local deals" checkbox is separate and entirely optional — leaving it unchecked has no effect on your service.

If you did opt in and want it to stop, reply STOP to any text, or just call us at (352) 342-3588 and ask. We will remove you from marketing contact. You will still hear from us about active work. Message and data rates may apply to texts.

Who we share it with

We do not sell your personal information, and we do not rent or trade it to data brokers or lead-generation companies.

We share it only where necessary:

• Service providers who run things on our behalf — our web host, our email provider, and the analytics and anti-spam tools named above — and only as needed to do that job
• Suppliers or manufacturers where a warranty claim or a special-order part requires it
• When the law requires it, or to protect the rights, property, or safety of our customers, our staff, or the public

How long we keep it

Service requests that do not become jobs are kept only as long as useful to follow up. Records tied to completed work — invoices, equipment installed, warranty details — are kept for as long as we need them for warranty, tax, and licensing purposes, then disposed of.

Security

This site is served over an encrypted HTTPS connection, and form submissions are delivered to our team by email rather than stored in a public-facing database. No method of transmission over the internet is completely secure, so we cannot promise absolute security — but we do not keep information we do not need.

Your choices

You can ask us to tell you what we hold about you, correct it, or delete it. Call (352) 342-3588 or write to us at the address below. We may need to verify who you are before acting, and we may need to keep records tied to completed work where the law requires it. There is no charge to ask.

Children

This site is meant for adults arranging service for a home or business. We do not knowingly collect information from children under 13. If you believe a child has sent us information, call us and we will delete it.

Other websites

Some pages link out to Google Maps or to our Google and Facebook listings. Once you follow a link off this site, that company's privacy policy applies, not ours.

Changes to this policy

If we change how we handle information, we will update this page and revise the effective date at the top. Material changes will be reflected here before they take effect.

Contact us

Questions about this policy, or a request about your information:

All About Air and Heat Refrigeration LLC
2101 NE 642nd St
Old Town, FL 32680
(352) 342-3588 — Open 24/7